In Part 1 we will explore the recent development of our Agency Websites potentially creating some headaches regarding Agency Errors and Omissions issues. The Agency Website has become a new target for Plaintiff Attorneys. We will discuss in depth. We will briefly review some specific Agency E&O Policy provisions. Then, we will revisit a litany of General Recommendations and Age-Old Procedural Reminders. Our discussion will conclude with examining/revisiting Technology Issues … how we communicate and best practices.
In Part 2 we begin with a look at Current Trends. What to do when an E&O incident occurs or an actual claim is filed, followed by a brief reminder of the pitfalls of trying to be too helpful. We will take a close look at two (2) categories of claims. First, the Urban Legend Variety. Many of these are a little dated … but factual, with some embellishment offered for affect. Second, we will examine real (actual!) claims from Swiss Re's Claim files. Both large National Claims and a laundry list of paid/settled claims in Florida. All right from the 2020 book of business.
This is FAIA's annual E&O course. If the appropriate number of staff attends this class, your agency likely qualifies for a 10 percent discount on the agency E&O premium through Westport.