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AO-AIAM 120: BP in Customer Service Part 2 Webinar
Tuesday, October 12, 2021
2:00 PM - 4:00 PM Eastern Daylight Time
This session has been approved by the Department of Financial Services for insurance continuing education credit. Course ID# 71354, 2 hours, Intermediate Course Authority: 9902 Generic Life, General Lines & Title.
Jeff Odom-Education Instructor
The link to access the webinar will be emailed to attendees the afternoon prior to the webinar.

This class is one of twelve classes designed and approved by IIABA for the Associate in Insurance Account Management (AIAM) designation. See AIAM Information Page for more details on the AIAM designation program.


    AIAM 120: Best Practices in Customer Service Part 2 Webinar. The second of two parts, this class reviews ways to recognize long-term customers, developing a customer service guarantee, five ways to establish common ground with customers and how to deal with angry clients. Quality customer service is the key to retaining our clients and this two-hour webinar explores why service matters most and why it is never enough.

Class Schedule



    Member tuition: $48
    Nonmember tuition: $68

    Agencies that offer FAIA's webinars in a conference room setting must pay for each agent in attendance.

Cancellation Policy

    Refunds are not available for webinars. However, FAIA will gladly transfer your registration to another webinar at a future date. Or you may make a participant substitution into this webinar or into a future webinar. This notification must be received no later than 48 hours prior to webinar date. For questions or to transfer to another upcoming even please email your request to .

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